I’ve seen new people get stalled for 4+ weeks not able to sell anything just because the higher ups didn’t like them, and you’re pushed out with no reason why. If you’re new, you don’t get to sell anything for 2-4 weeks and you get put on their lower pay plan and you sit at an empty desk for 8 hours a day until you’re given the green light (even if you have sold cars before). There are plenty of other good dealerships you can work at, especially for sales where the hours and pay are MUCH better. I don’t think ownership knows how bad it is, but they’re not innocent when it comes to the problems either. Management is passive aggressive, and if they don’t like you, your paycheck will suffer. The GM is pretty much the HR department, meaning if you have a problem with someone they like, you either need to suck it up or risk losing your job. There is no HR dept so you have no one to go for any issues. Your pay dates fluctuate, and you’re often paid late and less than what you’re owed. We let her know that we have added an extra year to the warranty and Tansky Sawmill Toyota will be taking care of the extra year.In the time I worked here, 15+ people were fired and the turnover is crazy. The new Toyota alternator that your mother purchased comes with a 1-year warranty from Toyota, but we wanted to make sure we took care of her. Despite all of this, we still want to make sure we are doing everything we can to make sure our customer's are satisfied. The Toyota Genuine part was simply a recommendation and your mother agreed to have this part installed. We recommended a reliable Toyota Genuine part so in 6 months she is not stranded somewhere because the car won't start. Yes you can get an aftermarket alternator for $275 and maybe even cheaper, however, with that low price comes issues and no reliability. Despite her not having any issues, our Service Manager still wanted to explain why we recommended a Toyota alternator versus a cheaper, aftermarket alternator. She told our Service Manager that she actually did not have any issues with the service and was not aware a review was written. Our Service Manager did contact your mother and spoke with her about the issues. UPDATE: After speaking with our Service Manager, I wanted to give an update on this issue. Lisa, we are disappointed to hear about your experience as this is not how we do business. Overall a very unprofessional and strange experience. Went to one of the MAG dealerships first thing the next day and purchased our new car. We were so turned off by the experience we decided that we did not want to purchase there. It was the most unusual experience of our car buying journey. We were looking to make a decision and they would not provide a price. We did not ask for any special deals, or even attempt to haggle- just asked for pricing. After discussing with the finance desk, we were told they were starting a black out event and that we could not receive any pricing and would maybe have it in 1-2 days but we would be be able to have tinted windows and a blacked out emblem( not something we asked for). We test drove the suv we were interested in and asked for pricing options in order to make a decision. So initially we were disappointed in the professionalism. Upon arriving we were greeted by who would become the “specialist” we worked with and she was wearing leggings that said “Victoria Secret” down the leg. It was one of 4 dealerships we visited over the weekend and was by far the worst. We went to Tansky looking to test drive and ready to buy a car.
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